Access Systems sells and services Avaya phone systems. Avaya is the largest provider of telephone technology to small to midsize businesses in the United States. Customers who update their old phone system find it to be a cost effective means to increase productivity and improve customer interaction. Some of the benefits include:
- Low maintenance cost
- Expandability - Avaya's modular design allows your phone system to grow with your business. Capable of handling from 1-16 different sites and 2-384 phones per site
- Flexibility with phone technology - Avaya systems allow for analog, digital and IP phones – all on the same system, keeping acquisition costs low but allowing for the benefits of an IP phone where it is needed
- Soft console for receptionist – Allows easy transferring of calls for increased productivity
- Mobile twining – Allows for seamless transition of cell phone calls to a desk phone and vice versa
- Voicemail to email – Allows transcription of voicemail message as well an actual audio file of the voicemail to be sent to your email address
- Automatic Callback – When calling an extension that is busy, the system will call you when the extension becomes free allowing you to carry on work until the extension becomes available
- Robust call tracking and administration reports – allows for improved controls of phone usage for managers as well as better end user call management
- Integration with cost accounting software, third party databases and CRM packages
- Avaya and Microsoft trained and certified IT technicians provide the installation, training and on-going support
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